Refunds, Cancellations & Delivery

1. What you pay us for

Herbal Habits (Pty) Ltd sells two kinds of online subscription: memberships for shoppers (Starter and Premium, plus household places) and listing plans for store owners (Seedling, Sprout, Bloom and Grove). Herbal Habits (Pty) Ltd is the merchant of record for these payments and is responsible for providing them.

We are a directory. We do not sell, ship or deliver any products. Anything you buy from a store listed on Herbal Habits is a sale between you and that store, under that store's own returns policy; please contact the store directly.

All prices are in South African rand (ZAR), and every card payment is processed in rand.

2. Delivery

• Everything we sell is delivered online. Nothing is posted or shipped.
• Memberships start as soon as your payment is confirmed: the benefits of your plan are available in your account straight away.
• Store listing plans start as soon as your payment is confirmed. Your listing goes live once we have reviewed and approved it under our Content Guidelines.
• Your receipt and invoices are emailed to you and are always available under Billing History in your dashboard.

3. Renewals and cancelling

• Plans renew automatically (monthly or yearly, as chosen at checkout) and are charged to the card on file until you cancel.
• You can cancel at any time: members under My Membership, store owners under Billing in the store dashboard. Cancelling stops all future charges.
• Cancellation takes effect at the end of the period you have already paid for. You keep your plan until then.
• Moving to a lower plan takes effect at your next renewal. Moving to a higher plan takes effect immediately and charges the difference for the rest of your current period.
• Monthly plans can be paused once in any 12 months, for one month, as set out in our Terms of Service.

4. Refunds

Except where the law requires a refund, payments already made are not refundable. In particular, we do not refund:

• the rest of a period after you cancel, pause or move to a lower plan;
• household places after someone is removed or leaves (the place stays paid, and can be reused, until your next renewal);
• unused promotion redemptions, points or rewards, which have no cash value.

Your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act are not affected. If you believe you were charged in error, or a payment went through twice, contact us and we will put it right. We may also refund in other cases at our discretion; doing so once does not oblige us to do so again.

• Refunds go back to the card used for the payment. Your bank usually shows them within 5 to 10 business days.
• When you add or change a card, a small amount (R1) may be charged to check it and is refunded straight away.

5. Contact us

• Contact person: Jean Du Plessis
• Email: jean (at) herbalhabits.co.za
• Phone: 079 053 0419
• Address: 37 Coral Road, Table View, Cape Town, 7439

This page summarises our Terms of Service (sections 7 to 9), which apply in full.